Unit 1: Getting started
Topic A: The program window
A-1: Exploring the Outlook window
A-2: Examining the Navigation pane
A-3: Accessing folders
A-4: Using the Advanced toolbar
A-5: Using the Reading pane
A-6: Using the To-Do bar
Topic B: Outlook Today
B-1: Accessing folders from Outlook Today
B-2: Customizing Outlook Today
Topic C: Getting help
C-1: Using the Type a question for help box
C-2: Using the Microsoft Office Outlook Help window
Unit 2: E-mail
Topic A: E-mail accounts
A-1: Configuring an Outlook Anywhere connection
A-2: Configuring a Hotmail account
A-3: Configuring a POP3 account
Topic B: Reading e-mail messages
B-1: Exploring the Inbox
B-2: Previewing and reading a message
Topic C: Creating and sending e-mail messages
C-1: Creating and sending a message
C-2: Working with automation features
C-3: Formatting a message
C-4: Checking a message’s spelling
Topic D: Working with messages
D-1: Replying to a message
D-2: Forwarding a message
D-3: Resending a message
D-4: Saving a message as a file
D-5: Deleting and restoring a message
Topic E: Attachments
E-1: Sending and forwarding attachments
E-2: Compressing large image attachments
E-3: Previewing and saving an attachment
Unit 3: E-mail management
Topic A: Message options
A-1: Defining delivery options
A-2: Specifying a delayed e-mail delivery
A-3: Specifying an e-mail reply address
A-4: Flagging an e-mail message
A-5: Using delivery and read receipts
Topic B: E-mail security
B-1: Discussing restricted messages
B-2: Digitally signing a message
B-3: Sending an encrypted message
Topic C: Junk e-mail
C-1: Adding senders to the Blocked Senders Lists
C-2: Marking a message as not junk
C-3: Adding senders to the Safe Senders list
C-4: Changing junk e-mail options
Topic D: Search folders
D-1: Setting up a Search folder
D-2: Using a Search folder
Topic E: Printing messages
E-1: Customizing page setup for printing
E-2: Printing a message
Unit 4: Contact management
Topic A: Managing contacts
A-1: Exploring the Contacts folder
A-2: Adding a new contact
A-3: Modifying a contact
A-4: Attaching items to a contact
A-5: Adding a contact from the same company
A-6: Sending and saving contacts
A-7: Viewing your contacts
Topic B: Distribution lists
B-1: Creating and using a distribution list
B-2: Modifying a distribution list
Topic C: Electronic business cards
C-1: Creating an electronic business card
C-2: Editing an electronic business card
C-3: Formatting an electronic business card
C-4: Sending an electronic business card
C-5: Creating a contact from an electronic business card
Unit 5: Tasks
Topic A: Working with tasks
A-1: Exploring the Tasks folder and To-Do bar
A-2: Creating and deleting tasks
A-3: Editing a task
A-4: Adding a recurring task
A-5: Marking a task as completed
A-6: Attaching a task to a message
A-7: Viewing tasks
Topic B: Managing tasks
B-1: Assigning a task
B-2: Accepting and declining a task request
B-3: Sending a task status report
B-4: Tracking an assigned task
Unit 6: Appointments and events
Topic A: Creating and sending appointments
A-1: Exploring the Calendar
A-2: Setting up an appointment
A-3: Adding a recurring appointment
A-4: Inserting an appointment into a message
Topic B: Modifying appointments
B-1: Editing an appointment’s text
B-2: Modifying a recurring appointment
B-3: Deleting and restoring an appointment
Topic C: Calendar views
C-1: Exploring Day and Week views
C-2: Exploring Month view
C-3: Changing the workday times
C-4: Displaying multiple time zones
C-5: Changing your time zone
Topic D: Events
D-1: Adding a multi-day event
D-2: Adding an annual event
D-3: Adding holidays to the calendar
Unit 7: Meeting requests and responses
Topic A: Meeting requests
A-1: Planning a meeting
A-2: Creating and sending a meeting request
A-3: Adding a recurring meeting
A-4: Modifying a recurring meeting
Topic B: Meeting request responses
B-1: Reading and accepting a meeting request
B-2: Receiving a New Time Proposed message
B-3: Declining a meeting request
Topic C: Managing meeting responses
C-1: Reviewing meeting responses
C-2: Updating a meeting
C-3: Adding meeting attendees
C-4: Canceling a meeting
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